Frequently Asked Questions
When is payment due? How do I pay?
Grab-n-Go, Coaching, Tutorial + Balloon Kit Orders
Payment is due at the time of purchase. All payments are taken securely online with a credit or debit card via our Shopify website.
Event Décor Orders
For balloon installations less than 2 weeks out, payment is due at the time of booking.
For balloon installations, more than 2 weeks out 50% is due at the time of booking.
Your date is not confirmed until the 50% non-refundable deposit is paid. Balance must be paid before the event date. In the event you need to cancel, your 25% deposit will be forfeited. The balance is due at least 48 hours before the event. You will receive a link via email to pay the deposit and a reminder will be sent out 1 week before the event to pay the balance.
All payments are taken securely online with a credit or debit card via the Square platform.*
*In some instances, business checks, purchase orders, or Net30 terms may be accepted. Please contact us for prior approval.
Can I pick up my balloons?
Yes! Grab-n-Go Balloons are available for pickup. Please see our pick-up and delivery page for detailed information.
Keep in mind - most gift displays will fit in most vehicles with no passengers. An SUV/Mini Van or bigger is required to pick up 2+ garlands or multiple products.
What if I have a problem with my order?
Things happen! Please email us as soon as possible if you have any issues with your delivery.
Do you have latex-free balloons?
Yes! With more and more medical offices, schools, and other businesses going latex-free for allergies and the risk of allergies, we offer several latex-free options! Contact us for a custom quote.
Do you setup the balloons?
All balloon décor installations are professionally installed.
Grab-n-Go balloons come bagged and ready to be hung/installed by the customer.
Will my balloons look exactly like the picture?
Whether you provide an inspiration pic or choose from one of ours, each piece of balloon decor is unique and different. The placement of balloons, the shade of each color, the shape of a garland, etc., may be slightly different than the photo. We always strive to get as close as possible to the inspiration, but we use our creative judgment and expertise to put the balloons together to make them look the best possible.
Do you have backdrops or other non-balloon items?
We have a selection of backdrops that are available for rent with balloon installations only.
We feel it is in the best interest of our business to focus solely on balloons to give you the best experience possible.
We do however have wonderful vendors that we love to refer. If you're looking for backdrops, marquee lighting, event planning services, and more, send us an email and we will send you our preferred vendor list.
What do I do with the balloons once the event is over?
For décor items that require a stand (such as classic arches, circles, frames, walls, etc.) West Michigan Balloons will return at a previously scheduled time to remove the stand, pop, and properly dispose of the balloons.
There is no additional cost for this service.
For décor items that do not require a stand, you are responsible for removing and properly disposing of your items.
If you'd like us to take down your balloons, this is available for a strike fee. The fee is dependent upon location but is generally $30 + delivery fee and must be added at time of booking.
How long should my balloons last?
West Michigan Balloons uses decorator-quality balloons and other high-quality materials to ensure beautiful colors and longevity of our décor.
Latex and foil air-filled displays should be expected to look nice and fresh for about a week. You'll notice they generally last much longer.
Indoor Helium Latex balloons treated with hi-float, 1-3 days.
Foil balloons generally float for days, if not weeks.
Outdoor Air-filled and Helium
Balloons are unpredictable outdoors and we are unable to offer any guarantee of longevity as exposure to elements such as heat\/cold, wind, etc. affects how the balloons will react.
*We are not responsible for popped or damaged balloons after delivery or pick up.
What is your refund policy?
Due to the nature of our products being single-use balloons + supplies, all orders are non-refundable.
EXCEPTION: If we are unable to complete your order, due to a fault of our own, you will be notified as soon as possible and given a full refund.
West Michigan Balloons cannot be held responsible for inclement weather or any situation that may cause your event to be canceled or postponed.
No refunds will be given for popped balloons or any damage that may happen after pick-up or delivery.
Check out our full refund policy for more information.
Order Changes + Cancellations
We get it, things happen! We try to accommodate any issues that may arise for our clients before their balloon pick-up or delivery. Changes to your order details, date, and pick-up/delivery time may be accommodated based on availability.
Order change requests must be at least 48 hours before the scheduled delivery/pick-up.
Grab-n-go orders may be canceled for a store credit to be used toward a future purchase as long as it is at least 48 hours before the original delivery/pick-up date.
Safety Warnings + Smart Balloon Practices
Latex balloons are made from the sap of rubber trees and are 100% biodegradable. Foil balloons are not bio-degradable and should only be disposed of properly. Foil balloons can also be reused.
We encourage all of our clients to follow safe and smart balloon practices. NEVER release balloons into the air. It is a hazard to animals and the environment. Balloon releases are banned in many states for this reason. West Michigan Balloons does not condone balloon releases and will never provide balloons knowingly for this practice.
Foil balloons should NEVER be released as they may conduct electricity and can become entangled in power lines. Always keep foil balloons secured to a weight.
WARNING! Children can choke or suffocate on uninflated or broken balloons. Adult supervision is required. Keep uninflated balloons away from children. Discard broken balloons at once. NEVER put balloons in your mouth. Be aware of any adults or children that may have a latex allergy. Anyone with an allergy should refrain from having contact with any latex balloon structures. NEVER inhale helium from balloons. Helium inhalation can lead to dizziness, loss of consciousness, or other serious injuries. Some gift and decor items may contain small pieces and are a choking hazard. Always supervise children and enjoy responsibly.
West Michigan Balloons is not responsible for any accident or injury related to our décor.