Store Policies

  • Order Changes + Cancellations

    We get it, things happen! We try to accommodate any issues that may arise for our clients before their balloon pick-up or delivery.

    Changes to your order details, date, and pick-up/delivery time may be accommodated based on availability. Order change requests must be at least 48 hours before the scheduled delivery/pick-up.

    Grab-n-go + gift display orders may be canceled for a store credit to be used toward a future purchase as long as it is at least 48 hours before the original delivery/pick-up date.

    HOLIDAY ORDERS - décor orders placed Nov-Jan full payment is required to hold your date. In the event you need to cancel, 75% of the total will be refunded.

    Balloon décor installations require a 25% non-refundable deposit. In the event you need to cancel, your 25% deposit will be forfeited.

    Balloon business resources are non-cancellable due to the digital nature of the products.

  • Refunds

    Due to the nature of our products being single-use balloons + supplies, all orders are non-refundable.

    EXCEPTION: If we are unable to complete your order, due to a fault of our own, you will be notified as soon as possible and given a full refund.

    NOTICE: If you have a problem with your order, please contact us as soon as possible.

    West Michigan Balloons cannot be held responsible for inclement weather or any situation that may cause your event to be canceled or postponed.

    There will be no refunds given for popped balloons or any damage that may happen after pick-up or delivery.